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#25

Settling Up

emoticon:dollars Back in August last year I had a big [1] order go disastrously wrong. The supplier didn't fit the central bars we specified, and they didn't take into account the cavity formers (which they supplied) so the windows were too big. All in all, it was a big mess. The end customer was a new customer of mine who went on to be our top customer last year.

We've been in dispute with the manufacturer ever since. To be fair to them, they did take the problem seriously and put a manager in charge of resolving the tangle. Despite this it remained a horrible tangle - and our customer has ended up owing us about fifteen thousand pounds since last August.

The customer felt that because of the problems they'd had - and the final product not being as specified - they wanted about fifteen hundred pounds compensation. The supplier felt that it wasn't all their fault, they'd done what they could to resolve the issue, and offered 900 pounds and no more.

We of course were stuck in the middle. Well... today we've settled up. We've received a 16 thousand pound cheque from our customer, a 1400 pound credit from the supplier (including VAT) and just about everyone is happy - me especially.

[1]About fifty thousand pounds worth of uPVC windows.

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Posted by Fuzzyman on 2005-05-06 09:10:17 | |
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#24

On Yer Bike

emoticon:acrobat Or on my bike to be more precise. I've finally acknowledged that being a fat, out of shape, git isn't much fun. In future I will be a lean, mean, and finely tuned git instead Laughing

Yes, I've got a bike. Hopefully I will now cycle back from work 2 or 3 times a week. It cost me the princely sum of seven whole pounds. This is down to the ultimate art of recycling [1]. One of our community members [2] buys old bikes from the tip and repairs them. I'll take the bike to work on the minibus and cycle the six miles home. This ought to mean that I don't have to do anything really drastic, like spending less time on the computer and exercising.

On a more serious note, I've begun to develop a taste for sheep's milk yoghurt. Part of our community group of businesses is a health food warehouse called Goodness Foods. Anything that gets too close to it's sell by date gets distributed through the community. For some reason we always get the sheep's milk yoghurt.

[1]No pun intended.
[2]Affectionately known as the community gypsy

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Posted by Fuzzyman on 2005-05-05 14:18:58 | |
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Archives

The Old Blog Archives

There was so much ancient wisdom distilled into my old blog, that I couldn't let it just creep ignominiously into the pages of cyber-history. More to the point I'm still getting some hits from google with the old entries. Here are the archives of my previous Blogger based blog.

The Old Voidspace BlogThe Old Techie Blog

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